Fire Glass
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Customer Testimonials
mrby20is
13:05 03 Oct 25
Fantastic service from start to finish no problems nothing was too much trouble and a brilliant price and the windows fit like a glove. I definitely would 100% recommend.
Steven Smith
17:55 08 Aug 25
Happy to recommend this excellent local company. Great service right from the start, working with us to amend things as we went along to ensure we got exactly what we wanted in an old house where no two windows or doors are the same size. Everyone we dealt with was friendly and helpful, from Emma in the office to the MD Graham who came to measure up. The fitting itself by Dan and Lewis was very good, they worked methodically around some dodgy weather and did so with minimal disruption to us, leaving everything clean and tidy at the end of each day. We are very pleased with the results and feel like we got very good value for money.
Ms. ASMR
16:51 03 Apr 25
Very friendly when Graham came to have a look at the work that I wanted to be done but then I received no follow up phone call or email quote. I have chased this up several times in the last 3 months and have been told that they would be in touch. Sadly noone ever bothered to get back to me. So disaapointing as I was trying to support a small local business. One of my friends had the same problem!
Marja van Leeuwen
07:09 29 Jun 24
A local, friendly, and professional service. The windows and doors were made, delivered, and they replaced the old within an excellent time frame. They were hard working, cheerful, good teamwork, and cleaned up after themselves. Thank you very much, GT Glassmaster team.
Cara Nankivell
08:00 10 Apr 24
Be careful if you order by email and then cancel that order via phone! The company claimed to not receive my voicemail regarding cancellation and charged me for items I never received. When I refused to pay as it was cancelled and not collected either they then got debt collectors on me that forced me to pay or threatened to add 8% charge every day I refused and then take me to court !
I had no choice to pay as I couldn’t “prove” I phoned them and cancelled the order the following day.
Lesson learned on my part, don’t trust humanity and get everything 100% in writing!
I’m now out of pocket, no product and in debt for no reason!
I would have happily paid a deposit when ordering and taken that loss on cancellation but none was asked for.
Be cautious and get everything in writing!
I had no choice to pay as I couldn’t “prove” I phoned them and cancelled the order the following day.
Lesson learned on my part, don’t trust humanity and get everything 100% in writing!
I’m now out of pocket, no product and in debt for no reason!
I would have happily paid a deposit when ordering and taken that loss on cancellation but none was asked for.
Be cautious and get everything in writing!
Richard Waterson
19:38 13 Mar 24
This is one of those businesses that you wish you had found years ago. From enquiry to placing order, execution and delivery, my experience could not have been better. And their price was extremely competitive, with speedy service and friendly approach.
Thank you all. It was a real pleasure to deal with you.
Thank you all. It was a real pleasure to deal with you.
Lauren Porter
12:50 03 Mar 22
Great price that won’t be beaten anywhere else, amazing service and friendly staff. Highly recommend.
Charlotte Johnson
12:54 15 Mar 21
Super friendly and helpful team, and very reasonably priced stock. We picked up some greenhouse glass following the storm - so glad to have this local business. We’ll be back for more glass/ mirror bits and pieces!
Tom Thorn
15:11 26 Feb 21
Excellent service and a good price. I had some single pane glass break that needed replacement cutting, Graham was able to arrange a replacement pane the same day. Would highly recommend!
Chris Elias
14:33 29 Jun 19
Two really friendly gentlemen came and were very cheerful despite being up a ladder replacing our bedroom window panes during the horrendous winds the other day.
Excellent price and excellent service
Chris Elias
Excellent price and excellent service
Chris Elias
Lesley Jay
11:12 05 Feb 14
Graham has just been to repair 6 panes on our old greenhouse and he was brilliant. He did his upmost to help pull the old greenhouse into shape including moving other panes back into place that had slipped, fixing the door that was flapping around and delivered excellent customer service and was very friendly. I would definitely recommend him.
